Terms of Service

Last updated: September 20, 2026

Who we are

Velvea is a gift-basket studio based at 5105 Hurontario Street, Mississauga, ON L4Z 0C9, Canada. You can reach us at giftsvelvea@gmail.com or +1 (431) 726-1706. These terms are an agreement between you and Velvea.

Placing an order

Your order is an offer to buy. We accept it when we send the order confirmation email, and a contract is formed at that point. We may decline or cancel an order before it is prepared if an item is unavailable, a price or description was displayed in error, we suspect fraud, or the delivery address is outside the areas we serve. If we cancel an order you have paid for, we refund it in full to the original payment method.

You are responsible for the accuracy of the details you give us, including the recipient's name, delivery address, phone number, delivery date and gift message. Please check them before paying.

Prices, taxes and delivery fees

Prices are in Canadian dollars. Any applicable sales tax and the delivery or pickup fee are shown at checkout before you pay, and the total you see is the total you are charged. We may change prices at any time, but changes do not affect orders already confirmed.

Payment

Payment is taken in full at checkout and processed by Stripe. We never see or store your full card number. By placing an order you authorize us to charge the total shown to your chosen payment method.

Delivery and pickup

Delivery dates and times are estimates. We do our best to meet them and are not responsible for delays caused by weather, traffic, carriers or events outside our control. Where a specific delivery window is offered at checkout, we will tell you promptly if we cannot meet it.

We deliver to the address you provide. If no one is available to receive the basket, we may leave it with a concierge, reception or neighbour, or in a safe place at the address, and delivery is complete at that point. Because our baskets are perishable, we cannot be responsible for a basket that is left as instructed and not collected promptly, or that cannot be delivered because the address or buzzer details were incorrect. A second delivery attempt may carry an additional fee.

Orders for pickup are held at our studio for 48 hours after the chosen pickup date. Risk of loss passes to you when the basket is delivered or picked up.

Substitutions

Our baskets are curated from seasonal and small-batch products. If an item is unavailable, we may substitute one of equal or greater value that keeps the basket's overall look, quality and theme.

Food, allergens and dietary needs

Product pages list what each basket contains. Many items are produced in facilities that also handle nuts, dairy, gluten, soy and other allergens, and packaging can change without notice. Please read the labels on individual items before consuming them, and tell us about any allergy when ordering so we can advise. Our descriptions are not medical or dietary advice.

All sales are final

Our baskets are perishable and hand-packed to order for one recipient. For that reason we do not accept returns, exchanges or cancellations once an order is placed, and we do not offer refunds for a change of mind, a recipient who declines the gift, or details entered incorrectly at checkout. This policy is shown to you at checkout before you pay.

If we make a mistake, we fix it. Should your basket arrive damaged, incomplete or different from what you ordered, contact us within 48 hours of delivery with a photo and we will replace it or, at our discretion, refund it. If we do not deliver your order within 30 days of the delivery date you chose, you may cancel it for a full refund. Nothing in these terms limits any rights you have under the Ontario Consumer Protection Act, 2002 or other applicable law.

Gift messages and content you provide

We print your gift message on a card. We may decline to reproduce a message that is abusive, discriminatory or otherwise inappropriate, and will contact you to agree an alternative. You confirm that you have the recipient's permission to share their name, address and phone number with us for delivery.

Accounts

You may order as a guest or create an account. You are responsible for keeping your password confidential and for activity under your account. Tell us promptly if you believe it has been accessed without your permission.

Our website and content

The text, photographs, designs and branding on velvea.ca belong to Velvea or our licensors and may not be copied or used commercially without our written permission. We try to keep the site accurate and available, but it is provided as is and we do not guarantee uninterrupted access.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss. Nothing in this section excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute will be resolved in the courts of Ontario, without prejudice to any rights you have to bring a complaint to a consumer-protection authority.

Changes to these terms

We may update these terms from time to time. The version in force when you place an order is the one that applies to it. The date at the top shows when they were last changed.

Contact

Questions about these terms? Email giftsvelvea@gmail.com.