Good to know
Frequently asked
The practical details, answered.
Across Ontario. We deliver ourselves throughout Mississauga and the GTA, including same-day on eligible orders, and ship with tracking anywhere else in the province. Pickup from our Mississauga studio is free, by appointment.
Always. Add your message on the product page or at checkout and we print it on a Velvéa card, tucked inside the basket, at no charge. For a small flat fee you can upgrade to a full-size store greeting card for the occasion. Prices are never included with the gift.
Every basket is assembled after you order, finished by hand and arranged to arrive exactly as it appeared online.
Yes. Fill in our custom basket request with the products you'd like, plus the occasion, budget and date if you know them, and leave an email or mobile number. We will reply with a final price, and nothing is charged until you approve it.
We do. Request a corporate quote for volume pricing, branded cards and multi-address delivery. We reply within one business day.
All sales are final. Every basket is perishable and packed to order for one recipient, so we cannot accept returns, exchanges or cancellations once an order is placed. If we get something wrong and a basket arrives damaged, incomplete or not as ordered, write to us within 48 hours of delivery with a photo and we will make it right.